Return, Cancellation, and Refund Policy

We are committed to ensuring your satisfaction. Please review our policy on returns, cancellations, and refunds below:

Eligibility for Returns and Refunds

1. Time Frame:

• Return and refund requests are only accepted within 1 working day from the date of delivery.

• After this period, returns, exchanges, or refunds cannot be facilitated under any circumstances.

2. Conditions for Refunds:

• Refunds are applicable only in the following cases:

• Defective Product: If the product is damaged or not functioning as intended.

• Wrong Product Delivered: If you receive an item that is different from what you ordered.

3. Required Proof:

• A mandatory unboxing video showing the sealed product packaging is required for all return or refund claims.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The following cases will NOT be eligible under our 1-day replacement policy:

• Any item that has been damaged or washed by customer.
• Any item not sent in its original packaging along with the original box and inserts.
• Any item not in its original condition.

Refund Details

• 100% Refund:

• Provided for defective products or wrong products delivered.

• Refunds will only be issued after claim verification and review of the unboxing video.

Cancellation Terms

1. No Cancellations for Prepaid Orders:

• Prepaid orders cannot be canceled once placed.

2. Cancellation Restrictions:

• No cancellations are allowed once the product has been dispatched or within 24 hours of placing the order, whichever occurs earlier.

Exceptions and Limitations

• Products without the required unboxing video evidence or those used/tampered with are not eligible for refunds or returns.

• Any claims made beyond 1 working day of delivery will not be entertained.

Thank you for understanding and adhering to our policy. For further assistance, please contact our customer support team.

To start a return, you can contact us at mantraadotin@gmail.com.

If more than 15 business days have passed since we’ve approved your return, please send us a WhatsApp message:‪ +91 9311851563‬